On completion, participants will:
Dates for this workshop are not yet available. Please check back soon.
Effective Incident Management: Strengthening Public Safety Through Partnerships is a hands-on programme designed to embed safety, accountability, and resilience into the night-time economy. Participants will develop the skills and confidence to respond effectively to incidents, from intoxication and spiking to violence and discrimination, while understanding their role within the wider safeguarding framework.
Rooted in real-world case studies and scenario-based learning, this training equips staff to carry out dynamic risk assessments, apply the Incident Management Cycle, and work in partnership with local services such as police, licensing authorities, PubWatch, and safeguarding networks.
The course moves beyond quick fixes — focusing instead on building a culture of proactive prevention, robust reporting, and continuous improvement. Participants will leave with practical tools including incident log templates, hot-spot mapping techniques, and clear referral pathways, enabling them to take immediate action in their venues.
Units Covered
– Recognise different types of incidents in a night-time venue
– Understand why effective reporting matters – legally, ethically, and operationally
– Learn how to complete incident reports and dynamic risk assessments
– Identify ‘hotspots’ and triggers in their venue and how to manage them
– Define key staff roles (e.g. Night Safe Champion, Welfare Officer)
– Understand how to create safe, visible, and inclusive spaces for customers
– Learn how to work with local partnerships and safety schemes
– Leave with practical tools to embed safeguarding policy into daily practice
Getting certified for the time you dedicate to up-skilling yourself and boosting your knowledge.
All of our courses come with a certification of attendance and can be added to your LinkedIn profile and CV. All courses are accepted as part of the NSSA programme.
Our trainers are experienced operational professionals in nightlife safety, welfare, and safeguarding.
With backgrounds in venue security, outreach, compliance, licensing and policy, they bring real-world insight to every session. They break down complex topics into practical steps, helping staff confidently manage incidents, support vulnerable people, and create safer, more inclusive night-time spaces.
We offer in-house training and support that can be shaped around the unique needs of your venue or organisation. Whether you’re looking to upskill your team in welfare engagement or need guidance on building a safer, more inclusive night-time environment, we’re here to help.
Our expert trainers bring frontline experience and a practical, hands-on approach, making sure the training is relevant, relatable, and easy to apply in real-life settings.
Want to chat through your needs? Drop us a message to book a discovery call and see how [name of module] training can work for your team.
Or get in touch directly at [email protected] to find out more or to book your session.