Customer Safety & Welfare Engagement

Type: Hosted Workshop
Duration: 4 hours
Cost: £30 p/p
Currently no dates available.
customer-safety

Key Benefits

This workshop equips venue teams to lead safeguarding through reflection, real-world practice, and inclusive welfare engagement, building safer, more supportive spaces through confident action, critical thinking, and collaborative care.

Dates for this workshop are not yet available. Please check back soon.

Description

This workshop empowers venue teams to strengthen their safeguarding culture through reflective learning, critical thinking, and inclusive, proactive welfare engagement. Using real-world examples, interactive roleplay, and venue-based activities, participants will explore what effective response and support looks like in practice, from recognising risk to building safer experiences for all customers. Through consistent review and collaborative action, staff will be equipped to lead by example and create visibly safer venues for everyone.

Objectives

– Understand the difference between single-loop and double-loop learning in safeguarding practice
– Apply reflective learning techniques to analyse the root causes of welfare and safety incidents
– Strengthen critical thinking and decision-making skills
– Enhance confidence in responding effectively to safeguarding concerns
– Learn about proactive vs reactive approaches to customer welfare
– Understand and apply the CARE procedure and bystander intervention (6 D’s)
– Identify barriers to welfare engagement, including unconscious bias and discrimination
– Explore the role and responsibilities of the Night Safe Champion/Welfare Engagement Officer
– Foster an inclusive safeguarding culture where everyone feels seen, heard, and safe
– Improve incident reporting and foster a cycle of continuous training and review

Who Should Attend?

Venue managers, assistant managers, safeguarding leads, head of welfare enagement, senior front-line staff.

Certification

Getting certified for the time you dedicate to up-skilling yourself and boosting your knowledge.

All of our courses come with a certification of attendance and can be added to your LinkedIn profile and CV. All courses are accepted as part of the NSSA programme.

Our Trainers

Our trainers are experienced operational professionals in nightlife safety, welfare, and safeguarding.

With backgrounds in venue security, outreach, compliance, licensing and policy, they bring real-world insight to every session. They break down complex topics into practical steps, helping staff confidently manage incidents, support vulnerable people, and create safer, more inclusive night-time spaces.

Tailored Training to Support Your Needs

We offer in-house training and support that can be shaped around the unique needs of your venue or organisation. Whether you’re looking to upskill your team in welfare engagement or need guidance on building a safer, more inclusive night-time environment, we’re here to help.

Our expert trainers bring frontline experience and a practical, hands-on approach, making sure the training is relevant, relatable, and easy to apply in real-life settings.

Want to chat through your needs? Drop us a message to book a discovery call and see how [name of module] training can work for your team.
Or get in touch directly at [email protected] to find out more or to book your session.